Last updated: May 2025

1. Introduction

Welcome to Sensible International (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect any information that you provide when using our website.

By using our website, you agree to the terms of this Privacy & Cookies Policy.

2. Information We Collect

We may collect and process the following data:

• Personal details (e.g. name, email address, phone number) when you fill out forms on our website.
• Company details if provided during enquiries.
• Usage data, such as your IP address, browser type, pages visited, and time spent on our site (via analytics).
• Cookies, which help us improve your experience on our website.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiries and provide services
• Improve our website and customer experience
• Send relevant updates or marketing communications (if consented)
• Maintain internal records and service logs

4. How We Share Your Information

We do not sell, rent or trade your personal information. However, we may share data with:

• Our internal team and trusted service providers (e.g. website hosting, CRM tools)
• Legal or regulatory authorities when required by law

All partners are contractually required to maintain confidentiality and data protection.

5. How We Store Your Data

Your data is securely stored using encrypted servers. We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal or reporting obligations.

6. Your Rights (GDPR)

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Access a copy of the data we hold about you
• Request correction or deletion of your data
• Object to or restrict data processing
• Withdraw consent at any time

To exercise these rights, email us at info@sensible-bpo.com.

7. Cookies Policy

What Are Cookies?
Cookies are small text files stored on your device to help us recognise your browser and improve your experience.

Types of Cookies We Use:

• Essential cookies – for core functionality (e.g. forms, security)
• Performance cookies – for analytics and website performance
• Functionality cookies – to remember your preferences

Managing Cookies
Most browsers allow you to refuse or delete cookies. You can manage cookie preferences in your browser settings. Disabling cookies may affect your website experience.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

9. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions or requests regarding this policy, please contact:
Sensible International
📧 info@sensible-bpo.com
📍 Karachi & Lahore, Pakistan